CUSTOMER CARE

Rio Ray Optics Polarized Sunglasses

We guarantee Rio Ray Sunglasses against defects in materials or workmanship for the lifetime of the product.

We handle every repair or warranty claim directly and will repair or replace, at our option, any product determined by Rio Ray to be a manufacturer's defect.  A small processing may be charged for each warranty claim or repair processing.

WARRANTY

If you just recently purchased your Rio Rays and need to register for your limited lifetime warranty you can register here: 

Rio Ray Warranty Registration

Our warranty covers things like hinges not working properly or a frame possibly breaking when not subjected to normal wear.  We do not cover scratched lenses or breakage due to accidents (they happen).  If you need to process a warranty claim and your sunglasses need repaired due to no fault of your own please click here:

Rio Ray Sunglasses Warranty Claim

REPAIRS

Since eventual wear and tear can be expected we DO offer a popular repair service that covers scratched lenses, broken hinges or accidental damage that is not covered by our warranty. Rio Rays repair service is only around $25 to $30 per pair (which includes all shipping & handling), plus applicable sales tax.

Processing a repair is simple and in most cases we will replace your old sunglasses.  If your repair is due to accidental damage and normal wear and tear please click here:

Rio Ray Sunglasses Repair

CONTACT US

If you have any questions for our customer care team feel free to ask.

Rio Ray Optics Contact Us

 

Thank you,

Team Rio Ray Optics