Lost or Broken Replacement Policy
If you have lost or broken your Rio Ray Sunglasses we’ve been there and we’ve got you covered. We offer a one-time replacement (of the same or equivalent style if original style is unavailable) of your sunglasses for a period of 2 years following the purchase date from the Rio Ray website. Just follow the process below and we’ll send you a coupon code that you can use to order your replacement pair at 50% off the retail price (MSRP).
Please send an email to customerservice@riorayoptics.com with the following information:
- Your name, email address, phone number, and shipping address
- Purchase date from the website
- Model name and/or model number of your sunglasses
- A brief description of what happened to your sunglasses
Please note that Rio Ray reserves the right to request photo documentation of your broken sunglasses.
If you have any questions or need any help, please email us at customerservice@riorayoptics.com or call 800-498-2104.